a. By accepting a quote from Urban Floors Australia Pty Ltd Australia Pty Ltd (ABN 47550274486) (“the Contractor”), the Client agrees to these Terms & Conditions. Acceptance can be via written or verbal confirmation or payment of the deposit into our nominated bank account.
b. Variations to the quote are subject to Contractor approval and may incur additional costs.
c. Quotes are valid for 30 days unless otherwise stated. The Contractor reserves the right to revise the quote if site conditions differ from those initially assessed or if the project is required to be undertaken in multiple stages. If the Client reduces the project scope, the per square metre rate may be revised.
d. The Contractor may refuse to undertake work if site conditions are deemed unsuitable or hazardous. Any work completed outside the quoted scope may be subject to additional charges. The Contractor reserves the right to subcontract portions of the work if required.
e. If a variation is requested onsite by a client representative, the Contractor will make all reasonable efforts to provide the variation in writing. If timely authorisation is not provided and work proceeds to maintain the project schedule, the Client remains liable for the full cost of the variation.
a. If the Client reschedules the project within 2 weeks of the scheduled start date, the Contractor reserves the right to reschedule the works to a mutually convenient date, subject to availability.
b. On occasion, the Contractor may need to reschedule the job due to delays on current jobs, material supply delays, weather conditions, or other unforeseen circumstances. The Contractor will provide the Client with as much notice as possible in such cases and reschedule the works at the earliest mutually convenient time.
The Client agrees to pay as per the specified payment schedule in the quote. Deposits, progress payments, and final balances must be made on time. Payments via Zip Money and credit card incur a surcharge. Non-payment or delayed payment may result in project delays, legal action, or contract termination.
For residential projects:
a. All projects under $7,500: 50% deposit, 50% on completion.
b. Other commercial and residential projects: As per quote.
c. Major commercial projects: 30% deposit with a purchase order; staged payments apply for longer-term or major projects.
Final balances are due upon completion of work. Non-payment may result in withholding of the Care & Maintenance Guide and non-issue or voiding of warranties. All instalments must be paid in full as a single transaction. The Client must ensure their banking limits accommodate the full payment, as partial payments will not be accepted unless agreed in writing.
The Client must provide clear and uninterrupted access to the worksite, including adequate power, water, lighting and facilities.
The work area must be free from obstacles, debris, and non-fixtures.
If, during the site inspection, the entirety of the work area or concrete slab is not visible, the Contractor reserves the right to amend the quote when the substrate is visible and accessible.
The client must ensure that:
a. The entire work area is available exclusively to the Contractor for the duration of the project
b. They are available onsite when the crew arrives to provide access to the Contractor and are onsite when the contractor is finished for the day to lock up securely. Alternatively, provide a key safe so that the team can come and go as the job and processes dictate. If a key is given to our team members, we can take no responsibility for the return of that key. If the contractor does not have access to the property and is waiting for access, time waiting will be billed at $185 ex GST for the first hour or part thereof.
c. The Contractor has clear, safe and free access for large trucks, heavy-duty generators and equipment.
d. All non-fixtures are removed before the Client arrives and work commences. The Contractor is not responsible for moving items or any resulting damage.
e. To enable the grinding process, all doorway widths/openings must be a minimum of 750mm to allow access
f. All entryways, including doors and windows, remain secured to prevent dust, debris, animals, insects, external debris, foreign matter and any other contamination entering during the installation and affecting the finish.
g. The work area is sealed and protected. The Contractor reserves the right to charge a variance for any additional works required to attempt to rectify the finish that has been impacted or compromised. In addition, the Contractor can take no responsibility for a change in the finish or any delays that have resulted from this rectification
h. The floor is dry and free of foreign objects before installation, including the removal of any/all Dyna bolts and other surface obtrusions or foreign objects from the slab. This is not included in the general scope of works and may incur additional costs depending on the extent of labour required
i. Environmental conditions (e.g., humidity, drafts, and temperature) are controlled.
j. Sprinklers, back-to-base fire alarms and water sources in the vicinity are turned off 24 hours before installation and for 24 hours immediately following completion
k. If delays occur due to site inaccessibility or other issues caused by the Client, additional charges may apply, including re-establishment fees.
l. Adequate dust sheets and floor protection measures are in place for fixtures and surrounding areas. The Contractor will not accept any responsibility for cleaning or repair costs attributed to dust or damage caused by any sanding, grinding or installation process.
Failure to provide adequate site conditions may result in delays or the cancellation of the contract with applicable fees.
The Contractor is not liable for damage to adjacent surfaces, fixtures, or property unless due to proven negligence. Moisture, existing cracks, or defects in the substrate can impact the final finish. The Client may request a moisture test at their expense. The Contractor does not warrant work performed on compromised concrete.
The Client acknowledges:
a. Unless previously discussed and agreed, where relevant, it’s the responsibility of the Client to remove skirts or that walls and skirts will be masked
b. Whilst care will be taken, the Contractor is not to be held responsible for any damage done to skirts or walls either through machinery or material or any delamination of paint from walls, floor finishes or other surfaces when tape is removed.
c. Grinding may result in dust or water spread beyond the immediate area.
d. External environmental conditions may affect the finish.
e. Surface imperfections, such as minor irregularities and colour variations, are normal.
f. Any repairs outside the quoted scope may be charged additionally
g. If slab conditions are deemed unsuitable upon commencement, additional rectification costs may apply.
h. The Contractor may alter installation methods as needed to achieve optimal results based on site conditions.
i. That uninterrupted access (within 10M to site power) to working power outlets must be made available to the Contractor during the entire installation
j. On commercial sites, access to 240v with a minimum of 2 x 10-amp outlets on individual circuits must be made available, and water with a flow of sufficient pressure to complete the job.
k. If access to power or water is not available, additional costs may be incurred for generator hire or water supply arrangements.
l. The Contractor is not liable for delays or defects resulting from exposure to excessive moisture, including rising damp and leaks.
m. The Client must notify the Contractor of any previous coatings, adhesives, or contaminants that may impact adhesion or finish quality.
n. If the Client is going to be using specific harsh dyes, or chemicals on the floor, it is the Client’s responsibility to make this known to the Contractor during the brief stage so that the Contractor can recommend the most fit for purpose material/finish.
o. Those particles including, but not limited to; hairs, dust, human and animal hair, fluff from clothing and roller covers and particles may settle in the material/coatings being installed which are then extremely difficult to remove without compromising the finish.
p. Any rubbish, packaging materials or existing floor coverings, including bags of dust associated with the installation, will be left on site for the Client to dispose of. Waste from the project can be removed if prior notice is given for a removal and disposal fee.
a. General
a. The contractor reserves the right of discretion to vary the application or installation methods, processes or quantities from the manufacturer or supplier’s recommendations based on past experience and knowledge of the products, the substrate, site, weather and environmental conditions, and the finish described in the Quote description or Client Contract.
b. Excessive humidity or moisture levels in concrete can cause floor finishes to delaminate (peel) or affect the finish; the Client has the right to request a moisture test from the Contractor (at the Client’s expense) prior to installing the floor finish, but must request this, in writing 7 days prior to the Works commencing.
c. If the Contractor undertakes an initial inspection of the slab and suspects that there are moisture issues and the Client elects not to undertake a moisture test and instructs the Contractor to install the finish, the Contractor cannot take any responsibility for any future delamination or defects, and any such warranty is void. It is often not visible during a site inspection to detect if there is an underlying moisture issue.
d. Quotes supplied are provided based on the assumption that the concrete is sound, dry and fully cured.
e. The Client is responsible to bring to our attention is there are any issues with the concrete that may compromise the end result.
f. The Contractor takes no responsibility for the condition or quality of the concrete. This includes but is not limited to spalling, cracking and other concrete degradations.
g. Should the Contractor’s work be delayed or impacted as a result of the Client’s failing to comply with these Terms, additional charges may apply.
b. The Client expressly agrees that we are not liable forCracking and Drummy Concrete:
a. any cracks appearing due to the movement of the concrete slab or foundations; or
b. any rising damp/moisture issues within the substrate.
c. If there are any active cracks in the slab, it is possible that the epoxy/coating may delaminate and/or crack.
d. If the substrate has areas that are drummy or subject to movement, it is possible that if a levelling compound is used, it will also crack or delaminate, which the Contractor is unable to warrant.
c. Control joints: we will fill most control joints – movement between independent slabs may be non-existent or negligible; however, it may occur, and if it does indeed occur, cracking and delamination may follow.
d. Divots and existing repairs: These will be identified, and in the case of drummy repairs, removed and replaced with more sound material, if possible, and the divots will be ground and/or repaired. Please note this may incur a variance, and these repairs may not result in a completely smooth surface due to the severity of some of these areas needing repair
e. Existing grease and oil strains in the slab: This may compromise adhesion in the affected area, and the Contractor cannot warrant delamination of the materials or finishes applied as a result.
f. Edges and surfaces under low-lying or hard-to-access areas: The Contractor will make every effort to finish surface edges to the best of their ability and within the project scope.
However, the Contractor cannot be held responsible for edges that; taper away, crumble due to poor substrate quality, do not meet the perimeter, are not straight, curve upwards, are adjacent to uneven vertical surfaces, meet a specific height (e.g., tile trim), undulate, or are located under low-lying obstacles (e.g., bathroom sinks or behind toilets).
These conditions may impact the final appearance compared to unobstructed floor areas. If such obstacles alter or delay the scope of work, additional charges or variances may apply.
g. Decorative Overlays and Finishes
h. Mechanical Polishing:
a. New concrete must be a minimum of 32MPA to ensure durability.
b. The Contractor grinds up to 3mm of the slab; deeper grinding may incur additional costs.
c. Project dependent, the first stage of grinding (if applicable), pre-cut and seal, may occur 10+ days after the slab pour. This stage must be completed before any further construction work commences. The contractor, at an agreed time, will return to complete the 2nd stage, and at this time, all concrete floor surfaces are to be in the same condition as when the Contractor completed the 1st stage of grinding.
d. Aggregate exposure is subject to the existing concrete pour and conditions; therefore, exposure cannot be guaranteed.
The Client must make themselves available, on site, for the initial grind to instruct the Contractor and/or approve the level of exposure of aggregate achieved.
a. If additional grinding is required to perform repairs, remove footprints, screed marks, bumps, or any imperfections in the substrate left by the concreter, or if hand grinding is necessary, this will be quoted as an additional cost.
b. Surface flaws from inconsistent concrete curing (e.g., cracking, damp patches, stains) are not considered defects
c. Concrete is porous and may stain; this is not considered a failure of the finish.
d. Variations in gloss levels may occur due to substrate inconsistencies.
e. Aggregate exposure is subject to the existing concrete pour and conditions; therefore, exposure cannot be guaranteed.
f. Polished surfaces may show minor tooling marks and variances under critical lighting.
i. Grind & Seal:
a. The Contractor grinds up to 3mm of the slab; deeper grinding may incur additional costs.
b. Pinholes may appear post-sealing and are a natural characteristic of the process.
c. Surface texture, aggregate exposure and finish depend on the concrete pour, and quality of the underlying concrete and therefore exposure cannot be guaranteed.
d. A min of two coats of sealer will be applied and if additional sealer coats are required due to slab porosity, this may incur extra costs.
e. Variations in sealer absorption may create slight tonal differences
f. Colour and gloss variations may occur due to substrate variations and conditions, lighting, and application timing
j. Industrial/Commercial Epoxy, PU Cement
a. The Client must specify any required slip ratings; otherwise, finishes are applied based on industry standard slip ratings,
b. If a slip test is required, the Client must request this in writing to the Contractor prior to the works commencing, which will be quoted separately.
c. The Contractor is not responsible for the changes in the levels of the substrate or ‘fall’ as a result of surface preparation and over coating processes and does not claim to correct substrate levels or fall-to-waste compliance unless explicitly agreed upon and included in the quoted scope of works.
d. Surface bubbles, pinholes or craters resulting from, but not limited to, concrete off-gassing or residual surface contaminants are not considered to be a defect in workmanship.
e. Minor reflective inconsistencies are normal characteristics of epoxy applications
f. If the client has not nominated a colour, the Contractor will select an appropriate colourway based on popularity, price and/or availability.
g. Colour variations may occur due to substrate variations and conditions, lighting, or application processes.
k. Flake floors (garages) & Industrial Finishes:
a. Coatings are warranted against delamination but exclude concrete spalling
b. “Hot tyre pickup” is not covered under warranty where concrete quality is substandard and insufficient to withstand the ‘hot tyre pick-up forces, causing the concrete itself to fail and breakaway
c. Heavy equipment or steel-wheeled machinery may void warranties.
d. Surface imperfections may be present due to slab inconsistencies.
a. The client acknowledges that:
a. “Ghosting” from previous tiles, adhesives, or saw cuts may appear post-installation.
b. Minor roller or trowel marks may be visible in certain lighting conditions as the materials used by the Contractor are often commercial strength or high solids and are not deemed a fault in workmanship.
c. Colour uniformity is not guaranteed due to substrate absorption variations, light, material mix and application
d. As the Contractor’s finishes are mixed and installed onsite, minor surface irregularities and imperfections are considered a natural characteristic of the finish. ‘Comets,’ which may occur due to the mixing of powder or liquid pigments in decorative epoxy finishes, are a normal occurrence and should not be regarded as defects.”
e. Airborne particles, dust, insects and small debris may settle in coatings and are considered a natural part of the process.
f. Surface undulations due to existing slab conditions are not considered defects.
g. Some finishes will have varying reflective properties in the surface, under critical light, most commonly this will occur in flake floors, grind and seal, industrial epoxies, and cementitious finishes i.e. Urban Pietra/Burnish and Microcemento.
h. These reflective variances can include but are not limited to; lighting, current environment (e.g. variable temperatures) and or water quality (e.g. excessive minerals or chemicals) from the main water supply. are normal and not considered to be a defect. These may alter the appearance of the floor, which is beyond the Contractor’s control.
i. Even where the work has been preceded by prior sampling, objections to minor variations in the colour based on differences outlined in the above clause,
j. The Contractor offers many different finishes, utilising an assortment of materials, processes and techniques, which create individual, unique finishes. A sample can be indicative of colour and the finish; however, as the sample is not created on a substrate, has varying ratios of materials and installer technique, and cannot be used to approve the final finish.
k. It is the client’s responsibility to exercise due diligence before engaging the Contractor, but once engaged, by way of Purchase Order or deposit, the finished product cannot be rejected simply based on a subjective viewpoint.
The Client must use the appropriate flooring protection if other trades are working onsite post-installation – this is outlined in our Care Guide upon handover.
If payment is elongated, and handover does not occur, the Contractor takes no responsibility for the condition of the floor that occurred due to the absence of the Care & Maintenance guide not having been sent due to non or late payment.
The Contractor is not responsible for:
a. Any damage to the finish caused by premature surface access
b. Any damage caused by the products or materials used in the installation process
c. Adhesion or contamination issues from third-party work or unrecommended protective coverings.
d. UV-related discoloration of epoxy or similar materials.
e. Any issues arising if final payment is delayed, including warranty voidance.
Urban Floors Australia Pty Ltd warrants and guarantees that the Services provided are fit for their intended purpose and will be free from any defects in material and workmanship under normal use and service and this warranty is provided in accordance with the applicable Australian laws and standards.
This warranty does not cover damage or defects resulting from neglect, misuse, accidents or alterations made to the products installed, caused by another person or entity that is not Urban Floors Australia Pty Ltd.
In addition, this warranty expressly excludes any works, inclusive but not limited to, repair works or rectification works that are required to our Services as a direct or indirect result of any defect or damage caused to the floors the subject of our Services from arising from any roof leaks, water leaks or water flowing onto the floors the subject of the Services from the commencement of our Services to completion of our Services.
a. Warranty and Limitation of LiabilityTo the fullest extent permitted under Victorian law:
a. The Contractor’s liability is strictly limited to the rectification of agreed defective work or refunding the Client up to the total value of the project.
b. The Contractor, their staff or sub-contractors are not liable for indirect or consequential damages, including business losses or legal fees
c. No warranty is provided against structural slab movement, rising damp, or substrate deterioration.
d. The Client indemnifies the Contractor from claims arising due to third-party damage or non-compliance with maintenance guidelines.
e. Where applicable, warranty claims must be lodged in writing within the specified warranty period, and the Contractor must be allowed a reasonable timeframe to inspect and rectify the issue before external contractors are engaged.
b. Privacy & Payment Breach ConsequencesThe Contractor is bound by the Privacy Act 1988. In consideration of the Contractor not requiring a bank guarantee for the Works, the Client acknowledges and agrees that the Contractor may collect personal information from the Client or third parties, including personal details, contact information, financial data, and transaction details relevant to the contractual engagement.
c. Consequences of Payment BreachWithout prejudice to any other remedies available to the Contractor, if at any time the Client breaches any obligation under these Terms & Conditions, including failure to make payment, the Contractor reserves the right to suspend or terminate the installation and supply of goods and services. The Contractor will not be liable for any loss or damage suffered by the Client as a result of exercising these rights.
Additionally, the Contractor may cancel all or part of the installation that remains unfulfilled, and all outstanding amounts will become immediately due and payable if:
a. Any payment owed to the Contractor becomes overdue, or in the Contractor’s opinion, the Client is unable to make a payment when it falls due.
b. The Client becomes insolvent, convenes a meeting with creditors, proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of creditors.
c. A receiver, manager, liquidator (provisional or otherwise), or similar administrator is appointed over the Client or its assets.
If the Client fails to comply with these Terms, the Contractor reserves the right to terminate the agreement at its sole discretion. The Client shall have no claim against the Contractor for any loss or damage resulting from such termination.
Cancellations within 14 days of commencement incur a 50% cancellation fee. Once work has commenced, full payment is required.
If the Client fails to make payment by the due date, the Contractor may cease work and charge 5% interest per month on any overdue amount.
The Client is liable for all debt recovery costs, including legal and collection fees, provided these do not exceed standard industry rates.
a. Both parties must attempt to resolve disputes amicably.
b. If unresolved, either party may seek mediation or legal proceedings under Victorian law.
c. If the Client engages a third party for rectifications without consulting the Contractor, all warranties are void.
These Terms & Conditions are governed by Victorian law.
These Terms:
a. Constitute the entire agreement between the Client and the Contractor.
b. Supersede any contract or terms issued by the Client unless agreed upon in writing.
c. Override any conflicting terms provided by the Client unless formally accepted by the Contractor in writing.
The Contractor may update these terms and apply them to all future projects.If any clause is unenforceable, the remaining terms remain valid.The Client consents to receiving marketing communications, with opt-out options available.© Urban Concrete Floors – Last Revised March 2025
